Helpful information
Learn how to recognise scams, secure your accounts, and report fraud.
Find the best Home Loan for you
The calculator below helps you determine the interest rate and loan repayment based on your loan amount and product selection. Please speak to an accredited Regional Australia Bank lender to ensure the product you select aligns with your financial goals. The calculator is intended as a guide to help you better understand your options.
- Following the RBA announcement, Regional Australia Bank will be passing on the full 0.25% cash rate decrease to our existing members who are on variable rate home loans. This change will be effective from 22nd August 2025.
- Nominations are opened to fill one Board position at Regional Australia Bank, to be appointed at the AGM on Thursday 20 November 2025.Find out how to nominate and key eligibility criteria.
Scam & Security Hub
Dedicated to keeping our members informed and protected from scams and fraud.
Help protect yourself from scams & fraud
Regional Australia Bank is dedicated to providing essential cybersecurity resources to keep our members updated on the latest online threats and ensure their accounts are protected from fraud.
Discover our comprehensive scams and fraud hub for informative articles, scam and fraud guides, and much more.
Recognise & avoid scams
Scammers come in various forms and disguises. Whether you received a call, email, or SMS requesting payment, it's crucial to take a moment and verify before taking any action, even if the request appears to be from us.
Lost or stolen card
If your card has gone missing, or it’s been stolen, you should immediately block it and request a replacement.
24/7 fraud monitoring
It’s our priority to help you be as safe and protected online as you possibly can be. Our online fraud monitoring and prevention partners monitors your transactions – including Osko transactions – for fraud in real-time and will alert you should a transaction be suspicious.
We've got you covered
Real-time scam monitoring
to block high-risk transactions.
Card controls
that let you freeze, limit, or turn off transactions.
Two-factor authentication (2FA)
to secure your online banking.
Alerts & notifications
for unusual activity on your account
How we protect you
At Regional Australia Bank, your security is our priority. That’s why we offer a 24/7, real-time fraud and scams monitoring service through our trusted online fraud prevention partners. Your transactions – including Osko payments – are monitored in real-time, and you’ll be alerted immediately if anything suspicious is detected. We’re committed to helping you stay safe online by regularly sharing tips and updates about current scams.
How to keep your money & identity safe
Stop, Check, Report. Protecting your money and identity starts with staying alert. Never share personal information or send money unless you're absolutely sure who you're dealing with. If something feels off, check with a trusted source (like our bank!) before taking any action. And if you come across a scam, reporting it to scamwatch.gov.au helps the National Anti-Scam Centre track and disrupt criminal activity. Together, we can help keep your finances and identity safe.
Frequently asked questions
How do I enable additional security features like two-factor authentication (2FA)?
You can turn on 2FA in Online Banking or the mobile app under Security Settings. It adds an extra layer of protection by asking for a one-time code when logging in or making payments.
What are the most common scams I should be aware of?
Scams change all the time, but here are the big ones:
- Fake calls from “the bank” asking for your details.
- Scammers pretending to be family members needing urgent money.
- Online shopping scams, such as fake websites selling things that never arrive.
- Investment scams promising high returns quickly.
How can I keep my online banking and personal details safe?
- Use a strong password that’s different from your other accounts.
- Turn on two-factor authentication (2FA) for extra protection.
- Never click on suspicious links in emails or texts.
- Regularly check your transactions for anything unusual.
How do I report a scam or fraudulent activity on my account?
Call us immediately at 1300 705 750 and lock your card in the mobile app.
How does Regional Australia Bank protect my accounts from fraud?
We use 24/7 fraud monitoring, secure banking technology, and real-time alerts to keep your money safe. If we notice anything unusual, we’ll let you know straight away.
What should I do if I receive a suspicious call, email, or text message?
Scammers often pretend to be from the bank. If you get an unexpected request for personal or banking details, stop and check, it’s likely a scam. Never share your PIN, passwords, or move money to a “safe” account. Call us on1300 705 750 if you're unsure.
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Lost or stolen cards
If your card has gone missing or it's been stolen, you should immediately call us to block it and request a replacement.